THIRD TREND: CUSTOMERS THE RETURN OF CUSTOMER CONVERSATIONS We all know customers are the key to a successful business. But interacting with customers is inherently costly, ranging between about $1.50...
A recent study by Dimension Data (and published at IT World Canada here) highlights the growing leadership that large Canadian firms are displaying in the implementation of BYOD. This leadership...
SECOND TREND: SIMPLICITY SIMPLE IS AS SIMPLE DOES Remember the thick manuals that came with pagers? Or the hefty instruction booklets that came with fax machines? These were complex devices as...
We have all witnessed the recent controversy about remote workers; more specifically, about the business convenience (or inconvenience) of being able to work away from a corporate office and the...
Forget hard-to-set-up, stodgy video boardroom meetings. The future is In rich, convenient video chats by laptop or mobile. In IDC’s tabulation of the Q3 2012 market for enterprise videoconferencing, they...
For centuries, the speed of information flow has increased. And for all that time, people have complained of information overload. The 17th-century German philosopher Leibniz bemoaned the “horrible mass of...
What’s the future of video collaboration? I can quickly sum it up: exponential growth in the number of people and the number of places from where people will be collaborating...
Avaya is in the business of helping businesses and organizations manage their information overload, enabling people to share ideas and better understand the context of discussions. We recently announced the...
More than technology the structural collaboration with clients it’s changing the way how the customers interact with the company, where feelings are taken into a count in the process of...
Why make an investment in mobility? Improving employee collaboration and customer satisfaction – and a successful mobile strategy is about improving how you do business – and keeping employees and...
UC Delivers … Here … Now These are the benefits Goldcrest and its clients now enjoy after deploying Avaya IP Office 8.1. Employees and clients can easily “hot desk” by...
Being on her majesty’s secret service, James Bond would undoubtedly have a single phone number for his boss, “M,” to reach him with a new assignment (1-800-CALL-007?). But how many...
