Is the IT Era Over? Don’t Bet on It!
There is no doubt that the introduction of new technologies in the workplace has had a very strong positive influence on labor productivity in the United States over the past...
Bring Your Own Unified Communications
Let’s get this out of the way: “Bring your own device” won’t save your company money. Sure, BYOD lets your IT department avoid the upfront costs and hassle of arming...
Three Trends that will help you and your Business regain Mastery. Part III
THIRD TREND: CUSTOMERS THE RETURN OF CUSTOMER CONVERSATIONS We all know customers are the key to a successful business. But interacting with customers is inherently costly, ranging between about $1.50...
Canada Leading in BYOD – But Are We at Risk?
A recent study by Dimension Data (and published at IT World Canada here) highlights the growing leadership that large Canadian firms are displaying in the implementation of BYOD. This leadership...
Three Trends that will help you and your Business regain Mastery. Part II
SECOND TREND: SIMPLICITY SIMPLE IS AS SIMPLE DOES Remember the thick manuals that came with pagers? Or the hefty instruction booklets that came with fax machines? These were complex devices as...
The Emerging Need for a Personal Collaboration Space
We have all witnessed the recent controversy about remote workers; more specifically, about the business convenience (or inconvenience) of being able to work away from a corporate office and the...
In Videoconferences Big is Out
Forget hard-to-set-up, stodgy video boardroom meetings. The future is In rich, convenient video chats by laptop or mobile. In IDC’s tabulation of the Q3 2012 market for enterprise videoconferencing, they...
Dawn of A new era in videoconferencing
What’s the future of video collaboration? I can quickly sum it up: exponential growth in the number of people and the number of places from where people will be collaborating...
CollaborateNOW! Promotion Unlocks Workforce Potential!
Avaya is in the business of helping businesses and organizations manage their information overload, enabling people to share ideas and better understand the context of discussions. We recently announced the...
The 5 Pillars for the Success of the Collaboration
More than technology the structural collaboration with clients it’s changing the way how the customers interact with the company, where feelings are taken into a count in the process of...
Mobile Grows Up
Why make an investment in mobility? Improving employee collaboration and customer satisfaction – and a successful mobile strategy is about improving how you do business – and keeping employees and...
All Systems Go for the Mobile Revolution (Part 2)
UC Delivers … Here … Now These are the benefits Goldcrest and its clients now enjoy after deploying Avaya IP Office 8.1. Employees and clients can easily “hot desk” by...