THIRD TREND: CUSTOMERS THE RETURN OF CUSTOMER CONVERSATIONS We all know customers are the key to a successful business. But interacting with customers is inherently costly, ranging between about $1.50...
We have all witnessed the recent controversy about remote workers; more specifically, about the business convenience (or inconvenience) of being able to work away from a corporate office and the...
UC Delivers … Here … Now These are the benefits Goldcrest and its clients now enjoy after deploying Avaya IP Office 8.1. Employees and clients can easily “hot desk” by...
Being on her majesty’s secret service, James Bond would undoubtedly have a single phone number for his boss, “M,” to reach him with a new assignment (1-800-CALL-007?). But how many...
The Tools of Innovation Ninety-five percent of businesses report some interest in deploying video conferencing but relatively few – just 16 percent – already have a working solution, according to...
