3 Steps to a Better Customer Experience Strategy(Part One)
In my work with customers across the globe, one key lesson I’ve learned is you cannot build an effective strategy on a hazy understanding of your customer or service model....
Social media for businesses: Passing trend or business need?
Do all companies need a social media strategy? This was the first question asked during the panel “Social Media for Businesses” that took place recently at ITEXPO in Miami and...