THIRD TREND: CUSTOMERS THE RETURN OF CUSTOMER CONVERSATIONS We all know customers are the key to a successful business. But interacting with customers is inherently costly, ranging between about $1.50...
Forget hard-to-set-up, stodgy video boardroom meetings. The future is In rich, convenient video chats by laptop or mobile. In IDC’s tabulation of the Q3 2012 market for enterprise videoconferencing, they...
What’s the future of video collaboration? I can quickly sum it up: exponential growth in the number of people and the number of places from where people will be collaborating...
Being on her majesty’s secret service, James Bond would undoubtedly have a single phone number for his boss, “M,” to reach him with a new assignment (1-800-CALL-007?). But how many...
Whether it’s technical interoperability, lack of usability features, or simply a failure of imagination within the organization, the causes of weak adoption of video communication are preventable with a bit...
I’ve been working in the video industry for some time now. I used to communicate by video at work, but probably not as much as I should have… and Skype...
